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What is Samanage?

Samanage is an IT service management (ITSM) platform that helps organizations manage employee services more effectively and efficiently.

What are the key features of Samanage?

Key features of Samanage include intelligent incident management, IT asset management, a configuration management database (CMDB), change management, and an employee service portal.

How does Samanage improve productivity?

Samanage improves productivity by offering automated processes that speed up ticket resolution, enhance asset visibility, and ensure compliance, allowing IT teams to focus on strategic initiatives.

Is Samanage suitable for all sizes of organizations?

Yes, Samanage is designed to be scalable and is suitable for organizations of all sizes, from small businesses to large enterprises.

Does Samanage integrate with other tools?

Yes, Samanage supports direct integrations with various tools, including Microsoft Teams, Slack, and Dameware, among others.

What is the pricing model for Samanage?

Samanage's pricing starts at $39 per month per technician and supports unlimited users.

Q: How often does Samanage experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Samanage outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.